Ten-Digit Dialing Required As of March 31

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Telephone customers currently in the 919 area code must begin dialing all 10 digits of their phone numbers for local calls effective March 31. A new area code, 984, will overlay the existing 919 service area and will be assigned to new phone numbers created as of that date. This change affects the 12 North Carolina counties that currently use 919, including North Carolina’s state government facilities in Raleigh and surrounding areas.

Customers with 919 area codes will not have to change their phone numbers. Only newly assigned numbers will receive 984 area codes.

This change will necessitate the use of dialing the full 10-digit telephone number for all “local” numbers within the affected area. Customers in this service area have had the option to place calls with the full 10-digit phone number since October 2011.

Ten-digit dialing will not incur long-distance charges. With 10-digit dialing, local calls will require the 919 or 984 area code, even for calls between next-door neighbors. Long-distance calls will require 11 digits: the area code and phone number preceded by a 1.

Programming changes to customer telephone systems or other equipment (such as auto-dialers, security alarms, fire alarms, elevator phones, speed dialers, modems, and facsimile machines) may be necessary to accommodate the mandatory 10-digit local dialing plan. Customers in the affected area should contact their equipment vendor(s) as soon as possible to determine if their equipment is compatible with this dialing change.

How will this affect me?
No one with a 919 Area Code will need to change their existing phone number when the 984 Area Code is introduced. However, anyone with a 919 or 984 telephone number will need to dial the Area Code followed by the 7-digit telephone number for all local calls, including calls with the same Area Code. The 919/984 geography covers the north central portion of North Carolina and serves communities such as Apex, Carrboro, Cary, Chapel Hill, Durham, Garner, Goldsboro, Raleigh, Sanford, Smithfield, and Wake Forest.Please see the map below for an outline of the 919/984 Area Code region.

When will the 984 Area Code be Effective?  

Customers seeking new telephone numbers in the affected region may be assigned the new 984 Area Code as early as April 30, 2012.
What is the dialing change?
Because of the addition of the new 984 Area Code, anyone with a 919 or 984 telephone number will be required to dial 10-digits (Area Code + 7-digit phone number) when making local calls. Long-distance calls will require 1+10-digit dialing, and Operator assisted calls will require 0+10-digit dialing
North Carolina Area Code 919/984 Dialing Plan
Type of Call
Calling to
How to Dial Calls
Local and EAS Calls
All Area Codes, including within 919 and 984
(Area Code + XXX-XXXX)
Toll Calls
All Area Codes
(1+Area Code + XXX-XXXX)
Operator Calls
credit card, collect,
third party
All Area Codes
(0+Area Code + XXX-XXXX)

When will the changes go into effect?
  • Beginning October 1, 2011, you should begin dialing all local calls with 10-digits (Area Code+ 7-digits). This also applies to local calls both within the 919 Area Code, and to local calls from the 919 Area Code to nearby Area Codes.
  • As of March 31, 2012, you must dial 10-digits to complete all local calls. If you don’t dial all 10-digits, your call will not complete.
What needs to change?
  • You will need to dial 10-digits (Area Code+ 7-digit phone number) for every local call, including calls within the same Area Code and to nearby Area Codes.
  • You may need to reprogram or upgrade your equipment to accommodate the new dialing procedure if you use specialized communications equipment like a PBX, electronic telephone sets, auto-dial systems or multi-line key systems. Customers may see changes in the display screen on their phone sets based upon their particular type of device.
  • Some automatically dialed calls may require reprogramming to include the new dialing procedure using 10-digits. These calls may include life safety systems, fax machines, Internet dial-up numbers, alarm and security systems, speed dialers, call forwardingsettings, voicemail services, and similar functions. Remember that you need to dial a “1” if these numbersare long distance.
  • Check your internet websites, business stationery, advertising materials, personal checks, contact information, ID tags and other items that include your telephone number to make sure the Area Code is included.
What will remain the same?
  • Your telephone number, which includes your Area Code, will remain the same.
  • The price of a call, local and long-distance calling areas, and other rates and services will not change as a result of the new Area Code. What is a local call now will remain a local call regardless of the number of digits dialed.
  • You will continue to dial just three digits to reach 911.
  • If 211, 311, 411, 511, 611, 711 and 811 are currently available for services in your community, you will continue to dial them with just three digits.
DWF Staff

DWF Staff

The staff at Destination Wake Forest is proud to bring you more generalized news and information from around Wake Forest, NC.

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DWF Staff Posted by on March 30, 2012. Filed under Business, News. You can follow any responses to this entry through the RSS 2.0. Both comments and pings are currently closed.